Support email
Use this for access, purchase, restore, refund follow-up, and deletion assistance.
Support command center
Support before scale.
Access, purchase, restore, deletion, and product questions route here first.
Support scope
Mirror support covers access help, encrypted sync, permissions explanation, export and deletion, and commercial questions.
Routing
Different questions go to different places.
Account and purchase
Use support for restore, refund follow-up, purchase failure, and device binding issues.
Privacy and deletion
Use the privacy dossier for the trust contract, then contact support if you need deletion help.
Public updates
Use the community board for public launch cadence, release notes, and non-account feedback.
FAQ
Launch questions, short answers.
Does Mirror decide who I am?
No. Mirror helps you see what is recurring. The interpretation stays yours.
Why does Mirror ask for Screen Recording?
Mirror uses Screen Recording to read current on-screen context for insight generation. It is not a screenshot archive.
Where does my data live?
Insights, chat history, and profile sync through encrypted cloud storage. Raw behavior logs stay on your device.
How does fallback work?
When reflective access ends, Mirror falls back to Free. The app stays usable and continuity remains visible.
What happens if I cancel?
The app stays usable in Free. Your continuity remains visible even after reflection depth drops back.
Why is Max visible but locked?
Because not every surface is part of the public access path at the same time.
Can I delete my data?
Yes. You can remove local data, delete your account, and request assistance through support@rickqian.com.